Complaints and Takedown
If a review, profile detail, or other platform content is challenged, CVC may assess the issue, request supporting information, limit visibility temporarily, or remove content where needed.
Who can raise an issue
Concerns may relate to accuracy, confidentiality, defamation, misuse of identity, policy breach, sponsorship labelling, or other trust and legal issues.
Interim action
Where there is a credible complaint, CVC may temporarily hold, hide, or remove content while evidence is assessed and next steps are decided.
A clear description of the issue, the content or page affected, why you believe it is inaccurate or unsafe, and any supporting evidence or legal basis.
CVC may request more information, compare submissions against platform records, review moderation history, and assess legal or policy implications.
Content may remain unchanged, be corrected for formatting only, be labelled differently, be restricted from view, or be removed entirely.
Public anonymity does not prevent internal review of the underlying submission where moderation, safety, or legal review requires it.
Paid placement, sponsorship, or vendor access status does not override the complaints and takedown process.
Email [email protected] to raise a complaint or takedown request directly. You can also use the sponsor or vendor contact routes on the platform, but email is the fastest way to reach the moderation team.
We aim to acknowledge complaints and takedown requests within 48 hours of receipt and to keep you informed while the issue is assessed.
How to complain
To report a review, profile, or other content, email [email protected]. We aim to acknowledge your request within 48 hours.
To help us assess the issue quickly, please include: